Mubeen

Privacy Policy

Last Updated: 2025-11-11

1. Introduction

Welcome to Mubeen Translation Platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

By using the Mubeen platform, you agree to the information collection and use practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect the following information when you use our services:

  • Identity Information: Full name, ID number, date of birth
  • Contact Information: Email address, phone number, postal address
  • Account Information: Username, password (encrypted)
  • Payment Information: Credit card or bank account details (encrypted and protected)

2.2 Document Information

When you upload documents for translation, we collect:

  • Document type and name
  • Number of pages
  • Type of translation required (legal/regular)
  • Source and target languages
  • Priority information (normal/urgent)

2.3 Usage Information

We automatically collect information about how you use the platform:

  • IP address
  • Browser type and operating system
  • Web pages you visit
  • Access time and date
  • Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Processing translation orders and managing your account
  • Service Improvement: Analyzing platform usage to improve your experience
  • Communication: Sending notifications about your orders and service updates
  • Financial Processing: Processing payments and invoices
  • Security: Protecting your account and preventing fraud
  • Legal Compliance: Fulfilling legal and regulatory obligations

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following cases:

  • Translation Offices: We share order information with accredited translation offices to execute the service
  • Service Providers: We use external service providers (hosting, payment, analytics) who adhere to privacy standards
  • Legal Compliance: When requested by legal authorities or to protect our rights
  • Business Operations: In case of merger, acquisition, or asset sale

5. Information Security

We take strict security measures to protect your information:

  • Encryption: We use SSL/TLS encryption for all transmitted data
  • Secure Storage: Your information is stored on secure and protected servers
  • Limited Access: Only authorized employees can access your information
  • Backup: We perform regular backups to protect your data
  • Monitoring: We continuously monitor our systems to detect any breach attempts

6. Document Privacy

We are committed to ensuring the confidentiality of documents you upload:

  • All documents are protected with strong encryption
  • Access to documents is limited to authorized translators and reviewers only
  • We delete documents after translation completion according to data retention policy
  • We do not share document content with third parties without your consent

7. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You can request a copy of your personal information
  • Right to Rectification: You can update or correct your information
  • Right to Deletion: You can request deletion of your information under certain circumstances
  • Right to Object: You can object to the processing of your information
  • Right to Data Portability: You can request transfer of your data to another service
  • Right to Withdraw Consent: You can withdraw your consent at any time

8. Cookies

We use cookies to improve your experience on the platform:

  • Essential Cookies: Necessary for the platform to function properly
  • Functional Cookies: Remember your preferences and settings
  • Analytical Cookies: Help us understand how the platform is used

You can manage cookies through your browser settings.

9. Data Retention

We retain your personal information for as long as necessary to provide services or fulfill legal obligations:

  • Account information: As long as your account is active
  • Order information: For 7 years for accounting and legal purposes
  • Documents: Deleted after 90 days from translation completion

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or notification on the platform. We advise you to review this page regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: info@basr.om
  • Phone: +968 77226060
  • Address: Muscat, Sultanate of Oman
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